With 400 outlets, serving over 125 cities, Ferns N Petals has an unrivalled position in the gifting industry. Since establishing a regional office in Singapore 17 months ago, it has been literally working extended hours to bring carefree convenience to customers and the heartfelt joy of receiving to the lucky recipients, through its extensive and innovative web portal.
The website is stocked with an ample array of thoughtful presents and personalised products, catering for every possible occasion, regardless of whether it is an anniversary, bereavement or festive holiday. Ferns N Petals takes the stress and pressure out of procuring the perfect present.
The impressive collection is laid out in a user-friendly order that categorises 11 gift types and sorts them into variant, colour, occasion, recipient and gift sets called “combos” that bundles multiple complementary items to make an extra special surprise. Ferns N Petals has a strong focus on personalisation, listing a large number of pillows, photo frames and other products that are available for customisation with photos or private messages. Corporate clients are afforded an even higher level of service, with a dedicated customer service officer just a phone call away to help with corporate gifting initiatives. The customer service officer will carefully consider the requirements given and come up with proposals after which the chosen items will be dispatched.
Aside from a wide range of products to choose from, the company goes the extra mile in service by offering five different types of delivery choices. This degree of innovation is ground breaking in the industry and puts Ferns N Petals firmly in first place amongst all others. Same Day Delivery makes it possible for recipients to receive gifts before the end of the day, provided that orders are made before 7 PM. With 1- Hour Delivery an order will arrive at its destination even quicker, but confirmation must be made before 9 PM. After these times, deliveries will be fulfilled on the next day. Midnight Delivery is an expedient option for birthdays or anniversaries and sends flowers and cakes to any location in Singapore between 11 PM and 11:59 PM, as long as the order is made by 8 PM. The traditional Fixed Time Delivery requires just a 3-hourwindow from order confirmation to door-step if the order is made before 7PM. The Morning Delivery is aimed at those planning a sunrise surprise. With this option, recipients can receive a heart-warming delivery of gifts before leaving for work, if orders are made by 8 PM the previous day.
Ferns N Petals has ambitious growth plans in Singapore and the region within the next year. It aims to strengthen its presence in APAC and currently has operations in Australia, Indonesia and Malaysia. This network also allows international orders to be fulfilled, from Singapore to these three countries at the same delivery terms available to domestic ones.
“Showing someone that you care, maintaining close ties, building relationships or just communicating genuine emotions with an earnest gesture straight from the heart could not be easier.” Mr Rahul Vyas, the Business Head of Ferns N Petals Singapore says. With Christmas and the year-end festive season just around the corner, there is no better time to experience the convenient online ordering process and flexible delivery options at Ferns N Petals. Get into the joyous yuletide mood with a Fresh Flower Christmas Tree, a Musical Snowman And Flower Vase or opt to spread the Christmas cheer by surprising friends and loved ones with a care package of delectable treats. Ferns N Petals is confident of becoming the one stop gifting solution that it aspires to be.